Terms of Service and Policies
Oasis Travel Serviços Ltda.
Last updated: October 18, 2026
These Terms of Service and Policies govern purchases and services offered by Oasis Travel Serviços Ltda.
Business Information
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Legal business name: Oasis Travel Serviços Ltda.
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CNPJ: 52.150.658/0001-83
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Email: info@oasis-brazil.com
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Phone / WhatsApp: +55 11 972138992
Services, Prices and Payment
Oasis Travel provides travel planning and support services, which may include travel consulting, itinerary design, booking assistance, logistics coordination, transfers, accommodations, activities, experiences, and other services described in the applicable service page, proposal, booking confirmation, or invoice.
The price, currency, inclusions, exclusions, applicable fees, expected delivery date, and any specific terms will be disclosed before payment, on the relevant service page, proposal, checkout page, booking confirmation, or invoice.
Where a service involves third-party providers—including hotels, airlines, transport companies, activity operators, clinics, or tour operators—their availability, operating conditions, and policies may also apply. A Wix Payments refund, when approved and processed, may take approximately 3–5 business days to reach the customer’s card or bank account, depending on the financial institution.
Service Delivery Policy
The estimated delivery, confirmation, or performance date for each service will be stated on the service page, proposal, booking confirmation, or invoice.
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Consulting, itinerary design, and travel-planning work may begin after payment confirmation and receipt of the information needed from the customer.
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Booking-related services are subject to availability and confirmation by the relevant third-party provider.
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Services booked for a particular date will be delivered on the date, time, and location listed in the confirmation or invoice.
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The customer must provide accurate and complete traveler details, documents, preferences, and other information required to provide the service.
Cancellation, Return and Refund Policy
Unless a different policy is expressly stated on the service page, proposal, booking confirmation, or invoice, purchases are non-returnable, non-cancellable for a refund, and non-refundable.
In particular, no reimbursement will be issued for any product, service, benefit, reservation, or work that has already been used, started, delivered, initiated, reserved, confirmed, purchased from a third party, or partially performed. This includes, without limitation, completed consultation time, delivered itineraries, research already conducted, administrative or processing fees, booking work, submitted or confirmed reservations, and services provided by third parties.
If an invoice expressly states that a refund is available, the refund will be handled only in accordance with the conditions, timeline, amount, and deductions described in that invoice. Where applicable, payment-processing fees, bank fees, administrative expenses, supplier penalties, and third-party non-refundable charges may be deducted.
To request a review, the customer must email info@oasis-brazil.com with their full name, invoice or booking number, date of purchase, and reason for the request. This policy does not waive or limit any non-excludable consumer rights under applicable law.
Acceptance of Terms
By making a payment, accepting a proposal, completing a booking, or using any Oasis Travel service, the customer confirms that they have read, understood, and accepted these Terms of Service and the specific conditions listed on the relevant service page, proposal, confirmation, or invoice.